When
Wednesday, March 13th, 20249:00 AM CST - 4:00 PM CST
Where
Service Nation Headquarters901 W. Walnut Hill Ln.
Irving,TX 75038
US
About the Instructor(s)
Technical Arts Center provides a full array of training programs uniquely designed to help HVAC contractors build a stronger, more profitable, easy to manage, turnkey business.
These fully integrated, systemized programs cover every facet of the business from sales and marketing to customer communication skills.
Visit the Technical Arts Center Roundtable Rewards Page
Trainer: Joe Cunningham
Accommodations
Discounted rates are available for attendees at Hyatt Place Las Colinas/Dallas.
In addition to a comfortable room, Hyatt offers:
-Transportation to and from Service Nation Headquarters-Complimentary Daily Continental Breakfast
Please check your registration confirmation email for the link to reserve your room.
If you still need help, please email sntraining@servicenation.com or call 469.968.5918.
For questions about this event, contact:
Service Nation, Inc.
sntraining@servicenation.com
or call 469-293-8820
What is "Call By Call Management?"
Increase your productivity and profitability through this series of procedures and techniques that allow your team to more effectively manage field operations and maximize sales opportunities by focusing on each employee's innate skillset in order to build out a superior customer experience:
- Increased points of contact with the customer before work ever begins
- Supplemental technician training in both diagnostic skills and equipment issues
- Creation of analysis reports and subsequent formulation of custom presentation plans
- Optimized process to present and maximize sale of products and/or services
- Step-by-step to then perform delivery of products and/or services and collect reviews
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Technicians trained to use their inherent skills do a better job of finding mechanical problems
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Less surprises mean less callbacks and more customers leaving happy reviews
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Fewer repairs and more replacements because the customer fully understands the potential waste of investing in a rapidly failing equipment with expensive repairs
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More skilled staff means increased sales and higher closing ratios, which leads to higher profits
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Future opportunities for rehashing additional options are also uncovered at point of service and recorded for future use
- Owner/CEO/President
- General Manager, Sales Manager, Service Manager, Office Manager
- It is always useful to bring a laptop or tablet with you to a training course.
- A workbook will be supplied by the trainer for this course.
- A catered lunch will be available for attendees for each day of the course.
Cancellation and No Show Policies:
Late Cancellation
Service Nation Alliance
Service Nation Alliance members may attend standard training courses at no charge. If you are unable to attend a training course, please notify us at least 7 days prior to an event. If notified less than 7 days prior to an event, a $249 late cancellation fee will apply.
Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members
If you have paid to attend a training course, please notify us at least 7 days prior to an event if you are unable to attend for a 100% refund of your registration fee. If notified less than 7 days prior to an event, a $249 late cancellation fee will apply.
No Show
Service Nation Alliance
If you are registered for this event and do not attend a $499 no show fee will apply.
Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members
If you are registered for this event and do not attend a $499 no show fee will apply.
To cancel attendance for any training event, call 469-293-8820 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.
Class Cancellation Policy
On occasion, due to unforeseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.
One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.