When
Tuesday, Aug 6th, 20249:00 AM CST - 4:00 PM CST
Wednesday, Aug 7th, 2024
9:00 AM CST - 4:00 PM CST
Where
Service Nation Headquarters901 W. Walnut Hill Ln.
Irving,TX 75038
US
About the Instructor(s)
Accommodations
Discounted rates are available for attendees at Hyatt Place Las Colinas/Dallas.
In addition to a comfortable room, Hyatt offers:
-Transportation to and from Service Nation Headquarters-Complimentary Daily Continental Breakfast
Please check your registration confirmation email for the link to reserve your room.
If you still need help, please email sntraining@servicenation.com or call 469-293-8820
For questions about this event, contact:
Service Nation, Inc.
sntraining@servicenation.com
or call 469-293-8820
To ensure your customers always receive that WOW customer service, make sure your CSRs get the training they need. Everyone could use a refresher!
Kathy Nielsen of Operations Excellence will help your CSR team learn the importance of their roles, what their role really is (book calls and set the tech up for success), and how to become superheroes in their position.
This session includes lots of role-playing and hard work on the types of calls they generally handle (price over the phone, happy calls, escalating calls, reschedule calls, confirmations, running behind, etc.).
Your team will learn the call cycle that needs to happen for success with every call.This class is full of valuable lessons to help your team improve the quality of their interactions with your valued customer and potential customers.
- Identify barriers to communication and results
- Strategies to overcome communication barriers
- Why you and others communicate the way you do
- Process to handle every call
- How to take your phone skills to the next level
- Customer Service Representatives
- It is always useful to bring a laptop or tablet with you to a training course.
- If your company has a script you want them to use, they will bring it and become rock stars with it! If you dont, they will leave with one.
- As a bonus, they will take an evaluation using the Innermetrix ADVanced Insights profile.
- A catered lunch will be available for attendees for each day of the course.
Cancellation and No Show Policies:
Late Cancellation
Service Nation Alliance
Service Nation Alliance members may attend standard training courses at no charge. If you are unable to attend a training course, please notify us at least 7 days prior to an event. If notified less than 7 days prior to an event, a $199 late cancellation fee will apply.
Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members
If you have paid to attend a training course, please notify us at least 7 days prior to an event if you are unable to attend for a 100% refund of your registration fee. If notified less than 7 days prior to an event, a $199 late cancellation fee will apply.
No Show
Service Nation Alliance
If you are registered for this event and do not attend a $299 no show fee will apply.
Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members
If you are registered for this event and do not attend a $299 no show fee will apply.
To cancel attendance for any training event, call 469-293-8820 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.
Class Cancellation Policy
On occasion, due to unforeseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.
One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.