flexibility in leadership Saffer May 24


Tuesday, May 7th, 2024
9:00 AM CST - 4:00 PM ET 
Wednesday, May 8th, 2024
9:00 AM CST - 2:00 PM ET 


Saffer Plumbing, Heating & Electrical 
4247 Harford Rd.
Baltimore,MD 21214

About the Instructors

Chris Michel

Chris has successfully managed profit and loss statements and budgets for a range of companies, from the small 5 person operations to hundreds of employees with multimillion-dollar organizations. His work has ranged from developing sales processes to fostering leadership, reducing inventory levels, enhancing customer service representatives, service technicians, and installation personnel, and evolving corporate cultures to align with company goals. He has also mentored and coached some of the top salespeople, sales teams, and business owners within the trades, making a significant impact on their personal and professional lives.

Carol L headshot

Carol Longacre has dedicated over 30 years of her life to being a natural leader for the communities she serves and the professional organizations she has helped to grow. Carol has a unique background that includes leadership development, business development, strategic planning, relationship building, consultative selling, networking. She has been with Service Nation in several roles over the last five years and  currently serves as the Director of Affiliate Relations.



Discounted rates are available for attendees at Hyatt Place Baltimore - Inner Harbor. 511 S. Central Ave Baltimore, MD 21202. 

In addition to a comfortable room, Hyatt offers: 
-Complimentary Daily Continental Breakfast 

Please check you registration confirmation email for the link to reserve your room.

If you still need help, please email sntraining@servicenation.com or call 469-293-8820

For questions about this event, contact:

Service Nation, Inc. 
or call 469-293-8820

Leadership is such a critical part to the success of any team. You may have seen good leaders in your past. What made them good? Attention to detail. Empathy. Drive for team success and not solely their own. All of these are helpful but how do you find good employees and lead them in a way that can make them walk through walls for you because of the ways that you lead them? Now is the time to change the way you lead. 

Expect the unexpected in our two-day, high-energy course on Flexibility in Leadership designed specifically for contractors. Not just another boring management gig where we try to mold you into suits. No, folks! This is where the really cool pipes, wires, and thermostats come into play - your trade skills go hand-in-hand with your leadership tools. Learn the art of staying as cool as your house with a finely tuned HVAC system, as connected as a perfectly grounded house and as water-tight as expertly fitted plumbing - all while leading your team. We guarantee bursts of laughter, "Ah ha!" moments and camaraderie as we traverse the exciting terrain of leadership and how to stay flexible. Come prepared to flex more than your problem-solving muscles and discover the leader in you that's as adaptable as a universal wrench! 

Key Takeaways:

  • Real world effective tips and tools to implement in everyday leadership situations with your team.
  • Confidence to lead and not manage or manipulate your team.
  • Communication skills to help provide the leadership skills needed and wanted by all
Who should attend this course?
  • Owner/CEO/President
  • General Manager, Sales Manager, Service Manager, Office Manager
What you need to bring:
  • It is always useful to bring a laptop or tablet with you to a training course.
  • A catered lunch will be available for attendees for each day of the course. 

Cancellation and No Show Policies: 

Late Cancellation
Service Nation Alliance
Service Nation Alliance members may attend standard training courses at no charge. If you are unable to attend a training course, please notify us at least 7 days prior to an event. If notified less than 7 days prior to an event, a $149 late cancellation fee will apply. 

No Show
Service Nation Alliance
If you are registered for this event and do not attend a $149 no show fee will apply.

To cancel attendance for any training event, call 469-293-8820 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.

Class Cancellation Policy
On occasion, due to unforeseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.

One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.

In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.