When

Thursday, January 16th, 2025

9:00 AM CST - 4:00 PM CST 



Where

Service Nation Headquarters 
901 W. Walnut Hill Ln.
Iriving,TX 75038
US 


I
 
 

Accommodations

Discounted rates are available for attendees at Hyatt Place Las Colinas/Dallas.

In addition to a comfortable room, Hyatt offers: 

-Transportation to and from Service Nation Headquarters
-Complimentary Daily Continental Breakfast 


Please check your registration confirmation email for the link to reserve your room.


For questions about this event, contact:


Service Nation, Inc. 
sntraining@servicenation.com
or call 469-293-8820

 Customer Experience Mapping/SWOT

Unlock the power of customer insight with Customer Experience Mapping/SWOT, a course designed to help you understand your customers journey and improve their experience with your business.

Key Takeaways:
  • Learn to map out the full customer experience, gaining insights into every interaction.
  • Identify key touchpoints that drive customer satisfaction and loyalty.
  • Uncover pain points that may hinder customer retention and loyalty.
  • Combine experience mapping with SWOT analysis to gain a well-rounded view of your strengths, weaknesses, opportunities, and threats from a customer-centric perspective.
  • Acquire hands-on tools to strategically enhance customer interactions and boost brand loyalty.
  • Develop a roadmap for sustained business success through improved customer experiences.
Who should attend this course?
While anyone who is interested may attend this course, the target audience is: 
  • Selling HVAC Technicians
  • HVAC Sales Professsionals
  • Sales Managers
What you need to bring:
  • It is always useful to bring a laptop or tablet with you to a training course.
  • A catered lunch will be available for attendees for each day of the course. 

Cancellation and No Show Policies: 

Late Cancellation
Service Nation Alliance
Service Nation Alliance members may attend standard training courses at no charge. If you are unable to attend a training course, please notify us at least 7 days prior to an event. If notified less than 7 days prior to an event, a $749 late cancellation fee will apply. 

Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members 
If you have paid to attend a training course, please notify us at least 7 days prior to an event if you are unable to attend for a 100% refund of your registration fee. If notified less than 7 days prior to an event, a $299 late cancellation fee will apply. 

No Show
Service Nation Alliance
If you are registered for this event and do not attend a $299 no show fee will apply.

Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members 
If you are registered for this event and do not attend a $299 no show fee will apply.

To cancel attendance for any training event, call 469-293-8820 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.

Class Cancellation Policy
On occasion, due to unforeseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.

One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.

In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.