When

Wednesday, March 19th, 2025 
9:00 AM CST - 4:00 PM CST 
to 
Thursday, March 20th, 2025
9:00 AM CST - 4:00 PM CST 

 

Where
Service Nation Headquarters 
901 W. Walnut Hill Ln.
Irving,Texas 75038
US 

 

Roger Daviston
Roger Daviston is a cognitive specialist who encourages and strengthens people to grow personally. Roger helps people with different ways of thinking to choose differently and get better results. Roger has a passion for helping leaders with boundaries to build more of what they want and less of what they don't want. Roger has a corporate finance and investment management degree from The University of Alabama and was a bond trader in his early career. He later built and sold two businesses in the 80s and 90s, one of which was a residential service and replacement HVAC business. Roger has a solid understanding of the financial side of the business. Roger has been a personal development coach and cognitive specialist since 2001 and has written two books, The Service Call Blueprint: Field-Tested Strategies That Lead To Higher Revenue, and Pass the Baton, How To Book and Dispatch Service Calls.
Roger lives with his wife, Inna, in Denver, Colorado

For questions about this event, contact:


Service Nation, Inc. 
Bwilliams@servicenation.com
or call 703-595-2243

Accommodations:

Hyatt Place Dallas/Las Colinas
Book Online Here
Address: 5455 Green Park Drive, Irving, TX 75038, United States of America
Phone Number for Booking: 972-550-7400
Discount Code: Service Nation

Hotel Amenities:

  • Complimentary DFW airport shuttle (7 days a week)
  • Local shuttle service within a 5-mile radius (7 AM - 10 PM)
  • Complimentary Wi-Fi
  • Beautifully appointed suites with a mini-fridge and dry bar area
  • Full bar open from 12 PM- 12 AM
  • Complimentary onsite fitness center
  • Outdoor pool
  • Business center
  • 24-hour made-to-order casual dining
  • Free parking for all guests
  • Complimentary hot breakfast buffet

We recommend booking early to secure your reservation at the discounted rate.

Please check your registration confirmation email for the link to reserve your room.

If you still need help, please email sntraining@servicenation.com or call 469-293-8820 

The Influence of the ILC's Workshops on my Leadership Journey | Illinois Leadership® Center

Boundaries for Leaders: Building a Culture of Unity and Accountability

What you allow will continue. As a leader, the culture you create is either the one you've intentionally built or the one you've passively allowed. Join Roger for a transformative two-day workshop where he'll reveal how to shape a team culture rooted in clarity, responsibility, and purpose.

In this course, you'll learn what to foster and what to inhibit to create a high-performing, unified environment. Roger will dive into critical leadership topics, including:

1. Boundaries in Leadership:

Discover how the principles of boundaries apply to leadership. Learn how to establish clear ownership and accountability by defining who is responsible for what. We'll explore how to set limits on what you're willing‚ and unwilling‚ to do, creating a culture where everyone understands their role.

2. The Weight of Responsibility:

Learn why taking on others responsibilities weakens your team. We'll discuss how to empower team members by maintaining appropriate boundaries and resisting the urge to carry the weight for others, leading to stronger, more resilient teams without resentment or burnout.

3. Navigating Resistance:

Uncover the secrets to handling resistance to your leadership. We'll debunk the myth that getting people to understand your message requires flawless communication or sheer effort. Instead, you'll learn effective strategies to respond to pushback with confidence and clarity.

4. Combating Toxic Behaviors:

Explore how gossip, triangulation, sarcasm, blaming, offense, and anger can destroy team unity. Roger will guide you through strategies to eliminate these behaviors and cultivate a positive, high-performance culture.

5. Speaking the Truth in Love:

Assertiveness is key to healthy leadership. Discover the difference between assertiveness, aggression, and passivity, and learn how to communicate truth with love and confidence, creating an environment where respect and honesty thrive.

6. Your Eleven Basic Relationship Rights:

Learn 11 fundamental relationship rights derived from an assertive mindset that will help you establish and maintain healthy boundaries, ensuring both you and your team practice God-pleasing self-care and mutual respect.

Who should attend this course?
While anyone who is interested may attend this course, the target audience is: 
  • Owner/CEO/President
  • General Manager

Cancellation Policies: 

Late Cancellation

Service Nation Alliance and Premier Workshops/Tours

Service Nation Alliance members may attend standard Alliance training courses at no charge. Premier classes, however, have a cover fee for all participants, including members and non-members. If you are unable to attend a training course, please notify us at least 7 days prior to the event. If notified less than 7 days prior to the event, you will be charged a late cancellation fee equal to the total cost of the class.

Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members

If you have paid to attend a training course, please notify us at least 7 days prior to an event if you are unable to attend for a 100% refund of your registration fee. If notified less than 7 days prior to the event, you will be charged a late cancellation fee equal to the total cost of the class.

No Show

Service Nation Alliance

If you are registered for this event and do not attend, you will be charged a no-show fee equal to the total cost of the class.

Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members

If you are registered for this event and do not attend, you will be charged a no-show fee equal to the total cost of the class.

To Cancel Attendance

To cancel attendance for any training event, call 469-293-8820 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.

Online Course Registration Policy

Registration fees for online courses are non-refundable.

Class Cancellation Policy

On occasion, due to unforeseen circumstances or circumstances beyond our control, a class may have to be canceled. We will avoid these cancellations if at all possible.

One of the causes of a canceled class may be low enrollment. If a class does not meet the minimum enrollment (which can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.

In the event of a cancellation, you will be notified, and any funds paid will be refunded.

Notice of Photographic and Media Recording

Service Nation, Inc. may take photos and videos during this event. Please let us know if you do not consent.