When
Wednesday, April 9, 20259:00 AM CST - 4:00 PM CST
Where
This is an online eventAbout the Instructor(s)
Visit the Power Selling Pros Roundtable Rewards Page
Trainer: Tatiana Tauauvea
With over 14 years of customer service experience, Tatiana is on a mission to boldly go where no customer service has gone before!
She has mentored and trained hundreds of service representatives from all across the globe turning ordinary encounters into memorable moments. Her secret? Brigham Dickinson's Pattern For Excellence, a transformative tool.
As a dedicated coach with Power Selling Pros, Tatiana not only empowers professionals but also helps businesses boost their bottom line through improved customer satisfaction and loyalty.
She's excited to bring her expertise to you, turning every interaction into an unforgettable experience. For Tatiana, it's more than a career; it's a commitment to remarkable communication and lasting connections.
For questions about this event, contact:
Service Nation, Inc.
sntraining@servicenation.com
or call 469-293-8820
- Organizing a Dispatch Board
- How to Prioritize and Understand Urgent vs. Emergency Calls
- How to Pair the Right Technician with the Right Call
- Best Practices for Confimation Calls and Rescheduling Calls
- Building a Schedule for Spring and Fall Maintenance Calls
- Best Practices for Internal Communication Between Office Staff and Technicians
- Office Manaager
- Customer Service Representatives
- Dispatchers
- It is always useful to bring a laptop or tablet with you to a training course.
- In addition, please bring a great attitude!
- A catered lunch will be available for attendees for each day of the course.
Cancellation and No Show Policies:
Service Nation Alliance and Premier Workshops/Tours
Service Nation Alliance members may attend standard Alliance training courses at no charge. Premier classes, however, have a cover fee for all participants, including members and non-members. If you are unable to attend a training course, please notify us at least 7 days prior to the event. If notified less than 7 days prior to the event, you will be charged a late cancellation fee equal to the total cost of the class.
Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members
If you have paid to attend a training course, please notify us at least 7 days prior to an event if you are unable to attend for a 100% refund of your registration fee. If notified less than 7 days prior to the event, you will be charged a late cancellation fee equal to the total cost of the class.
No Show
Service Nation Alliance
If you are registered for this event and do not attend, you will be charged a no-show fee equal to the total cost of the class.
Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members
If you are registered for this event and do not attend, you will be charged a no-show fee equal to the total cost of the class.
To Cancel Attendance
To cancel attendance for any training event, call 469-293-8820 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.
Online Course Registration Policy
Registration fees for online courses are non-refundable.
Class Cancellation Policy
On occasion, due to unforeseen circumstances or circumstances beyond our control, a class may have to be canceled. We will avoid these cancellations if at all possible.
One of the causes of a canceled class may be low enrollment. If a class does not meet the minimum enrollment (which can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified, and any funds paid will be refunded.
Notice of Photographic and Media Recording
Service Nation, Inc. may take photos and videos during this event. Please let us know if you do not consent.