When:
Wednesday , Oct 8th, 20259:00 AM CST - 4:00 PM CST
Thursday, Oct 9th, 2025
9:00 AM CST - 4:00 PM CST
Where
Service Nation Headquarters
901 W. Walnut Hill Ln.
Irving,TX 75038
Randy is a speaker, author and leadership coach whose books talks and blogs, have inspired leaders all around the world to live a life of authenticity and become an integrity driven leader in all aspects of life. Randy has invested his life to help leaders increase capacity, reach their potential and grow their businesses.
Chris Michel
Chris Michel has successfully managed in a range of companies, from the small 5 person operations to hundreds of employees with multimillion-dollar organizations. His work has ranged from developing sales processes to fostering leadership, reducing inventory levels, enhancing customer service representatives, service technicians, and installation personnel, and evolving corporate cultures to align with company goals. He has also mentored and coached some of the top salespeople, sales teams, and business owners within the trades, making a significant impact on their personal and professional lives. Chris currently serves as the Training Director at Service Nation.
For questions about this event, contact:
Accommodations:
Hyatt Place Dallas/Las Colinas
Book Online Here
Address: 5455 Green Park Drive, Irving, TX 75038, United States of America
Phone Number for Booking: 972-550-7400
Discount Code: Service Nation
Hotel Amenities:
- Complimentary DFW airport shuttle (7 days a week)
- Local shuttle service within a 5-mile radius (7 AM - 10 PM)
- Complimentary Wi-Fi
- Beautifully appointed suites with a mini-fridge and dry bar area
- Full bar open from 12 PM- 12 AM
- Complimentary onsite fitness center
- Outdoor pool
- Business center
- 24-hour made-to-order casual dining
- Free parking for all guests
- Complimentary hot breakfast buffet
We recommend booking early to secure your reservation at the discounted rate.
Service Nation, Inc.sntraining@servicenation.com
or call 469-293-8820
Building Culture & Leadership: A Two-Day Workshop
Presented by Rinnai Academy | Taught by Randy Gravitt & Chris Michel
Two-Day Workshop | In-Person
Discover the keys to building high-performing teams and leading with influence in this immersive two-day experience.
Day 1 - Full Day with Chris Michel
Start the workshop with Leadership: DiSC, Culture, and Communication. In this interactive session, Chris will guide you through DiSC-driven self-awareness, practical culture tools, and hands-on communication strategies. You'll learn how to adapt your style to connect with others, strengthen team culture, and apply techniques that inspire performance.
Day 2 - Morning with Randy Gravitt
Renowned speaker and leadership coach Randy Gravitt will deliver How to Build Culture - 3 Culture Rules, a powerful half-day session revealing the essential principles every great organization follows. Drawing on years of experience developing leaders and coaching elite teams, Randy will share practical strategies to elevate your team's mindset, motivation, and mission.
Day 2 - Afternoon with Chris Michel
Wrap up with Chris as you put insights into action integrating leadership skills, culture-building methods, and communication techniques to create lasting impact within your team.
What You'll Learn:
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Unlock self-awareness by understanding your DiSC profile and mastering how to flex your communication to connect with any style.
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Strengthen team culture with proven techniques and actionable steps that boost your influence and elevate performance.
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Lead with confidence by practicing real-world feedback, coaching, and navigating tough conversations tailored to DiSC preferences.
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Walk away with a game plan a personalized action plan and accountability steps you can put into motion immediately to improve leadership impact and team results.
- Owner/CEO/President
- General Manager
Cancel policy:
Late Cancellation
Service Nation Alliance and Premier Workshops/Tours
Service Nation Alliance members may attend standard Alliance training courses at no charge. Premier classes, however, have a cover fee for all participants, including members and non-members. If you are unable to attend a training course, please notify us at least 7 days prior to the event. If notified less than 7 days prior to the event, you will be charged a late cancellation fee equal to the total cost of the class.
Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members
If you have paid to attend a training course, please notify us at least 7 days prior to an event if you are unable to attend for a 100% refund of your registration fee. If notified less than 7 days prior to the event, you will be charged a late cancellation fee equal to the total cost of the class.
No Show
Service Nation Alliance
If you are registered for this event and do not attend, you will be charged a no-show fee equal to the total cost of the class.
Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members
If you are registered for this event and do not attend, you will be charged a no-show fee equal to the total cost of the class.
To Cancel Attendance
To cancel attendance for any training event, call 469-293-8820 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.
Online Course Registration Policy
Registration fees for online courses are non-refundable.
Class Cancellation Policy
On occasion, due to unforeseen circumstances or circumstances beyond our control, a class may have to be canceled. We will avoid these cancellations if at all possible.
One of the causes of a canceled class may be low enrollment. If a class does not meet the minimum enrollment (which can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified, and any funds paid will be refunded.
Notice of Photographic and Media Recording
Service Nation, Inc., may take photos and videos during this event. Please let us know if you do not consent.
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