When
Tuesday, Nov 18th, 2025
9:00 AM CST - 4:00 PM CST
Wednesday, Nov 19th, 2025
9:00 AM CST - 4:00 PM CST
Where
Service Nation Headquarters901 W. Walnut Hill Ln.
Iriving,TX 75038
US
With over 40 years in the HVAC industry, Jeremy Lowe has helped thousands of business owners and managers build profitable service departments. Starting as a technician, he worked his way up to managing a $14 million contracting firm, giving him firsthand insight into business growth and operational success.
For 25 years, Jeremy has trained contractors nationwide, led workshops at trade events, and published industry articles. He now presents Excellence in Action: A Quality Improvement Leadership Program, continuing the legacy of Callahan & Roachs renowned Quality College. As Sr. Director of Content and Training at Service Fusion, he develops training materials for employees and customers while overseeing the Callahan Roach flat rate pricing database.
An associate trainer at Service Nation, Jeremy combines real-world experience with decades of teaching to help contractors master pricing, service agreements, and business growth. He also hosts the Tips for the Trades podcast and creates video training content.
Outside of work, Jeremy enjoys traveling, photography, fishing, and advocating for mental health awareness.
Accommodations
Hyatt Place Dallas/Las Colinas
Book Online Here
Address: 5455 Green Park Drive, Irving, TX 75038, United States of America
Phone Number for Booking: 972-550-7400
Discount Code: Service Nation
Hotel Amenities:
- Complimentary DFW airport shuttle (7 days a week)
- Local shuttle service within a 5-mile radius (7 AM - 10 PM)
- Complimentary Wi-Fi
- Beautifully appointed suites with a mini-fridge and dry bar area
- Full bar open from 12 PM- 12 AM
- Complimentary onsite fitness center
- Outdoor pool
- Business center
- 24-hour made-to-order casual dining
- Free parking for all guests
- Complimentary hot breakfast buffet
We recommend booking early to secure your reservation at the discounted rate.
For questions about this event, contact:
Service Nation, Inc.
sntraining@servicenation.com
or call 469-293-8820
Revolutionize your in-home service business by understanding your customer's journey like never before! In this immersive class, you'll learn to visually map every customer interaction, pinpoint pain points, and discover untapped opportunities for improvement. Through journey mapping and SWOT analysis, you'll gain the power to influence customer attitudes, proactively address concerns, and create a service experience so exceptional it fosters loyalty and drives referrals. Transform your customer relationships and watch your business flourish!
- Learn to map out the full customer experience, gaining insights into every interaction.
- Identify key touchpoints that drive customer satisfaction and loyalty.
- Uncover pain points that may hinder customer retention and loyalty.
- Combine experience mapping with SWOT analysis to gain a well-rounded view of your strengths, weaknesses, opportunities, and threats from a customer-centric perspective.
- Acquire hands-on tools to strategically enhance customer interactions and boost brand loyalty.
- Develop a roadmap for sustained business success through improved customer experiences.
- Owners/Managers
- Operations staff
- Office staff
- It is always useful to bring a laptop or tablet with you to a training course.
- A catered lunch will be available for attendees for each day of the course.
Cancellation and No Show Policies:
Late Cancellation
Service Nation Alliance and Premier Workshops/Tours
Service Nation Alliance members may attend standard Alliance training courses at no charge. Premier classes, however, have a cover fee for all participants, including members and non-members. If you are unable to attend a training course, please notify us at least 7 days prior to the event. If notified less than 7 days prior to the event, you will be charged a late cancellation fee equal to the total cost of the class.
Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members
If you have paid to attend a training course, please notify us at least 7 days prior to an event if you are unable to attend for a 100% refund of your registration fee. If notified less than 7 days prior to the event, you will be charged a late cancellation fee equal to the total cost of the class.
No Show
Service Nation Alliance
If you are registered for this event and do not attend, you will be charged a no-show fee equal to the total cost of the class.
Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members
If you are registered for this event and do not attend, you will be charged a no-show fee equal to the total cost of the class.
To Cancel Attendance
To cancel attendance for any training event, call 469-293-8820 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.
Online Course Registration Policy
Registration fees for online courses are non-refundable.
Class Cancellation Policy
On occasion, due to unforeseen circumstances or circumstances beyond our control, a class may have to be canceled. We will avoid these cancellations if at all possible.
One of the causes of a canceled class may be low enrollment. If a class does not meet the minimum enrollment (which can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified, and any funds paid will be refunded.
Notice of Photographic and Media Recording
Service Nation, Inc. may take photos and videos during this event. Please let us know if you do not consent.