When
Wednesday, Dec 10th, 20259:00 AM CST - 4:00 PM CST
to
Thursday, Dec 11th, 2025
9:00 AM CST - 2:00 PM CST
Where
Service Nation Headquarters901 W. Walnut Hill Ln.
Irving,TX 75038
US
About the Instructors
Chris Michel has successfully managed in a range of companies, from the small 5 person operations to hundreds of employees with multimillion-dollar organizations. His work has ranged from developing sales processes to fostering leadership, reducing inventory levels, enhancing customer service representatives, service technicians, and installation personnel, and evolving corporate cultures to align with company goals. He has also mentored and coached some of the top salespeople, sales teams, and business owners within the trades, making a significant impact on their personal and professional lives. Chris currently serves as the Training Director at Service Nation. 
Carol Longacre has dedicated over 30 years of her life to being a natural leader for the communities she serves and the professional organizations she has helped to grow. Carol has a unique background that includes leadership development, business development, strategic planning, relationship building, consultative selling, networking. She has been with Service Nation in several roles over the last five years and currently serves as the Director of Affiliate Relations.
Accommodations
Hyatt Place Dallas/Las Colinas
Book Online Here
Address: 5455 Green Park Drive, Irving, TX 75038, United States of America
Phone Number for Booking: 972-550-7400
Discount Code: Service Nation
Hotel Amenities:
- Complimentary DFW airport shuttle (7 days a week)
- Local shuttle service within a 5-mile radius (7 AM - 10 PM)
- Complimentary Wi-Fi
- Beautifully appointed suites with a mini-fridge and dry bar area
- Full bar open from 12 PM- 12 AM
- Complimentary onsite fitness center
- Outdoor pool
- Business center
- 24-hour made-to-order casual dining
- Free parking for all guests
- Complimentary hot breakfast buffet
We recommend booking early to secure your reservation at the discounted rate.
For questions about this event, contact:
Service Nation, Inc.
sntraining@servicenation.com
or call 469-293-8820
Are you tired of guessing how to effectively communicate with your employees? Maybe you are frustrated because the way you communicate does not resonate with your employees.
- A More Thorough Understanding of the DiSC Model: Develop a comprehensive understanding of the DiSC model, the science behind its conception, and the practical relevance of the three distinct assessments.
- Improved Self-awareness: which will enable you to enhance your personal and profession life.
- Enhanced Interpersonal Relationships:Learn how to effectively interpret and respond to different personalities by applying the principles of the DiSC model.
- Application in a Work Environment: Discover how to position the DiSC Assessment as a powerful tool for people management, team building, and employee development within your professional setting.
- Strategic Decision-Making Skills: With a better understanding of individual and team dynamics, leverage the DiSC principles to aid in strategic decision-making that takes into account diverse personalities and work styles.
- Owner/CEO/President
- General Manager, Sales Manager, Service Manager, Office Manager
- Customer Service Representatives
- It is always useful to bring a laptop or tablet with you to a training course.
- A catered lunch will be available for attendees for each day of the course.
Cancellation and No Show Policies:
Late Cancellation
Service Nation Alliance and Premier Workshops/Tours
Service Nation Alliance members may attend standard Alliance training courses at no charge. Premier classes, however, have a cover fee for all participants, including members and non-members. If you are unable to attend a training course, please notify us at least 7 days prior to the event. If notified less than 7 days prior to the event, you will be charged a late cancellation fee equal to the total cost of the class.
Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members
If you have paid to attend a training course, please notify us at least 7 days prior to an event if you are unable to attend for a 100% refund of your registration fee. If notified less than 7 days prior to the event, you will be charged a late cancellation fee equal to the total cost of the class.
No Show
Service Nation Alliance
If you are registered for this event and do not attend, you will be charged a no-show fee equal to the total cost of the class.
Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members
If you are registered for this event and do not attend, you will be charged a no-show fee equal to the total cost of the class.
To Cancel Attendance
To cancel attendance for any training event, call 469-293-8820 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.
Online Course Registration Policy
Registration fees for online courses are non-refundable.
Class Cancellation Policy
On occasion, due to unforeseen circumstances or circumstances beyond our control, a class may have to be canceled. We will avoid these cancellations if at all possible.
One of the causes of a canceled class may be low enrollment. If a class does not meet the minimum enrollment (which can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified, and any funds paid will be refunded.
Notice of Photographic and Media Recording
Service Nation, Inc., may take photos and videos during this event. Please let us know if you do not consent.