When
Thursday, March 12th, 20269:00 AM CST - 5:00 PM CST
Where
Service Nation Headquarters
901 W. Walnut Hill Ln., Ste. 130B
Irving, TX 75038
Adam Ruddick
With over 20 years of experience in residential HVAC service and replacement, Adam has lived the journey many contractors face. Starting with just three brothers in a garage, he helped grow the company into a $3M business with a 10% net margin before selling his share to focus on training and coaching full-time.
Today, he dedicates his work to helping business owners get more of what they want from their companies by guiding them through the implementation of EOS (Entrepreneurial Operating System). This role allows him to stay connected to the industry that has given so much to his family while giving back by helping others succeed.
Outside of work, he enjoys camping, golfing, and patiently waiting for fish to bite.
For questions about this event, contact:
Service Nation, Inc.
sntraining@servicenation.com
or call 469-293-8820
Accomodations
Hyatt Place Dallas/Las Colinas
Book Online Here
Address: 5455 Green Park Drive, Irving, TX 75038, United States of America
Phone Number for Booking: 972-550-7400
Discount Code: Service Nation
Hotel Amenities:
- Complimentary DFW airport shuttle (7 days a week)
- Local shuttle service within a 5-mile radius (7 AM - 10 PM)
- Complimentary Wi-Fi
- Beautifully appointed suites with a mini-fridge and dry bar area
- Full bar open from 12 PM- 12 AM
- Complimentary onsite fitness center
- Outdoor pool
- Business center
- 24-hour made-to-order casual dining
- Free parking for all guests
- Complimentary hot breakfast buffet
We recommend booking early to secure your reservation at the discounted rate.
If you still need help, please email sntraining@servicenation.com or call 469-293-8820
Service Technician
This course focuses on building the skills and habits that make technicians not only great at their craft but also effective team members and trusted advisors to customers. This training covers how to deliver a consistent service experience, communicate clearly with customers and office staff, and recognize opportunities for maintenance and additional sales. Through hands-on practice, role-play, and real-world examples, technicians will learn how to represent their company with professionalism, improve efficiency on the job, and contribute to long-term customer loyalty.
Key Takeaways
- Deliver a consistent service experience: Learn how to present yourself professionally, communicate with clarity, and build trust with every customer interaction.
- Enhance technical and soft skills: Practice problem-solving, role-play customer scenarios, and sharpen the skills needed to handle challenging situations with confidence.
- Support company goals: Understand your role in repair vs. replace decisions, maintenance programs, and identifying additional sales opportunities.
- Work as part of a high-performing team: Improve communication with office staff, collaborate effectively with peers, and contribute to overall team success.
- Owner/CEO/President
- General Manager
Cancellation Policies:
Service Nation Alliance and Premier Workshops/Tours
Service Nation Alliance members may attend standard Alliance training courses at no charge. Premier classes, however, have a cover fee for all participants, including members and non-members. If you are unable to attend a training course, please notify us at least 7 days prior to the event. If notified less than 7 days prior to the event, you will be charged a late cancellation fee equal to the total cost of the class.
Members & Non-Members
If you have paid to attend a training course, please notify us at least 7 days prior to an event if you are unable to attend for a 100% refund of your registration fee. If notified less than 7 days prior to the event, you will be charged a late cancellation fee equal to the total cost of the class.
No Show
Service Nation Alliance
If you are registered for this event and do not attend, you will be charged a no-show fee equal to the total cost of the class.
Members & Non-Members
If you are registered for this event and do not attend, you will be charged a no-show fee equal to the total cost of the class.
To Cancel Attendance
To cancel attendance for any training event, call 469-293-8820 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.
Online Course Registration Policy
Registration fees for online courses are non-refundable.
Class Cancellation Policy
On occasion, due to unforeseen circumstances or circumstances beyond our control, a class may have to be canceled. We will avoid these cancellations if at all possible.
One of the causes of a canceled class may be low enrollment. If a class does not meet the minimum enrollment (which can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified, and any funds paid will be refunded.
Notice of Photographic and Media Recording
Service Nation, Inc. may take photos and videos during this event. Please let us know if you do not consent.