When
Wednesday, December 2, 20269:00 AM CST - 4:30 PM CST
Where
Service Nation Headquarters
901 W. Walnut Hill Ln., Ste. 130B
Irving, TX 75038
Carol Longacre has dedicated over 30 years of her life to being a natural leader for the communities she serves and the professional organizations she has helped to grow. Carol has a unique background that includes leadership development, business development, strategic planning, relationship building, consultative selling, and networking. She has been with Service Nation in several roles over the last five years and currently serves as the Manager of Affiliate Relations.
Chris Michel
Chris Michel has successfully managed in a range of companies, from the small 5-person operations to hundreds of employees with multimillion-dollar organizations. His work has ranged from developing sales processes to fostering leadership, reducing inventory levels, enhancing customer service representatives, service technicians, and installation personnel, and evolving corporate cultures to align with company goals. He has also mentored and coached some of the top salespeople, sales teams, and business owners within the trades, making a significant impact on their personal and professional lives. Chris currently serves as the Training Manager at Service Nation.
For questions about this event, contact:
Service Nation, Inc.
sntraining@servicenation.com
or call 469-293-8820
Accomodations
Hyatt Place Dallas/Las Colinas
Book Online Here
Address: 5455 Green Park Drive, Irving, TX 75038, United States of America
Phone Number for Booking: 972-550-7400
Discount Code: Service Nation
Hotel Amenities:
- Complimentary DFW airport shuttle (7 days a week)
- Local shuttle service within a 5-mile radius (7 AM - 10 PM)
- Complimentary Wi-Fi
- Beautifully appointed suites with a mini-fridge and dry bar area
- Full bar open from 12 PM- 12 AM
- Complimentary onsite fitness center
- Outdoor pool
- Business center
- 24-hour made-to-order casual dining
- Free parking for all guests
- Complimentary hot breakfast buffet
We recommend booking early to secure your reservation at the discounted rate.
If you still need help, please email sntraining@servicenation.com or call 469-293-8820
Leadership: Team Engagement
Engaged teams don't happen by accident. They are built intentionally by leaders who know how to connect, motivate, and create trust. This course focuses on the leadership behaviors that drive engagement, ownership, and retention.
Participants will explore what truly motivates people, how leadership behaviors impact morale, and how to create an environment where team members feel valued, heard, and invested in their work.
Key Takeaways
-
Understand What Truly Drives Engagement
Learn the difference between surface-level motivation and genuine engagement, and how trust, purpose, and connection influence employee commitment and performance. -
Lead in Ways That Build Ownership and Morale
Identify specific leadership behaviors that directly impact team morale, accountability, retention, and how small daily actions shape culture. -
Create an Environment Where People Want to Stay and Contribute
Gain practical strategies to help team members feel valued, heard, and invested in their work, leading to stronger collaboration and long-term engagement.
- Owner/CEO/President
- General Manager
Cancellation Policies:
Service Nation Alliance and Premier Workshops/Tours
Service Nation Alliance members may attend standard Alliance training courses at no charge. Premier classes, however, have a cover fee for all participants, including members and non-members. If you are unable to attend a training course, please notify us at least 7 days prior to the event. If notified less than 7 days prior to the event, you will be charged a late cancellation fee equal to the total cost of the class.
Members & Non-Members
If you have paid to attend a training course, please notify us at least 7 days prior to an event if you are unable to attend for a 100% refund of your registration fee. If notified less than 7 days prior to the event, you will be charged a late cancellation fee equal to the total cost of the class.
No Show
Service Nation Alliance
If you are registered for this event and do not attend, you will be charged a no-show fee equal to the total cost of the class.
Members & Non-Members
If you are registered for this event and do not attend, you will be charged a no-show fee equal to the total cost of the class.
To Cancel Attendance
To cancel attendance for any training event, call 469-293-8820 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.
Online Course Registration Policy
Registration fees for online courses are non-refundable.
Class Cancellation Policy
On occasion, due to unforeseen circumstances or circumstances beyond our control, a class may have to be canceled. We will avoid these cancellations if at all possible.
One of the causes of a canceled class may be low enrollment. If a class does not meet the minimum enrollment (which can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified, and any funds paid will be refunded.
Notice of Photographic and Media Recording
Service Nation, Inc. may take photos and videos during this event. Please let us know if you do not consent.