When
Tuesday, November 17, 20269:00 AM CST - 1:00 PM CST
to
Thursday November 19, 2026
9:00 AM CST - 1:00 PM CST
Where
ONLINE
With over 40 years in the HVAC industry, Jeremy Lowe has helped thousands of business owners and managers build profitable service departments. Starting as a technician, he worked his way up to managing a $14 million contracting firm, giving him firsthand insight into business growth and operational success.
For 25 years, Jeremy has trained contractors nationwide, led workshops at trade events, and published industry articles. He now presents Excellence in Action: A Quality Improvement Leadership Program, continuing the legacy of Callahan & Roach's renowned Quality College. As the current Content and Training Manager at Service Nation, he develops training materials for employees and customers while overseeing the Callahan Roach flat rate pricing database.
An associate trainer at Service Nation, Jeremy combines real-world experience with decades of teaching to help contractors master pricing, service agreements, and business growth. He also hosts the Tips for the Trades podcast and creates video training content.
Outside of work, Jeremy enjoys traveling, photography, fishing, and advocating for mental health awareness.
Chris Michel
Chris Michel has successfully managed in a range of companies, from the small 5 person operations to hundreds of employees with multimillion-dollar organizations. His work has ranged from developing sales processes to fostering leadership, reducing inventory levels, enhancing customer service representatives, service technicians, and installation personnel, and evolving corporate cultures to align with company goals. He has also mentored and coached some of the top salespeople, sales teams, and business owners within the trades, making a significant impact on their personal and professional lives. Chris currently serves as the Training Manager at Service Nation.
Key Takeaways:
- Day 1: Build Your Foundation as a Service Manager: Understand your role, explore the difference between leadership and management, assess your strengths, and learn how your department contributes to the company's success.
- Day 2: Manage & Develop Your Technicians: Learn how to set clear expectations, strengthen communication, create accountability, run effective meetings, and develop your technicians for stronger performance.
- Day 3: Build Processes for Success: Focus on the processes and routines that keep your service department running effectively, then create actionable short- and long-term plans for continued improvement.
Service Management - Build a Foundation for Success
Great service departments don't happen by accident. They're built by managers who know how to lead their people, manage performance, and create processes that keep the department moving forward.
This three-day course is designed for current and aspiring service managers who want practical tools to lead with greater confidence. Through hands-on activities, discussions, team meetings, and role-play exercises, you'll learn how to strengthen your leadership, develop your technicians, and create processes that support a high-performing service department.
You'll leave with practical strategies and an actionable plan you can take back to your team and put to work right away.
- Service Managers
- Aspiring or New Service Managers
- Service Supervisors and Team Leads
- Operations Managers
- General Managers
- Owners, CEOs, and Presidents who oversee service operations
Cancellation Policies:
Service Nation Alliance and Premier Workshops/Tours
Service Nation Alliance members may attend standard Alliance training courses at no charge. Premier classes, however, have a cover fee for all participants, including members and non-members. If you are unable to attend a training course, please notify us at least 7 days prior to the event. If notified less than 7 days prior to the event, you will be charged a late cancellation fee equal to the total cost of the class.
Members & Non-Members
If you have paid to attend a training course, please notify us at least 7 days prior to an event if you are unable to attend for a 100% refund of your registration fee. If notified less than 7 days prior to the event, you will be charged a late cancellation fee equal to the total cost of the class.
No Show
Service Nation Alliance
If you are registered for this event and do not attend, you will be charged a no-show fee equal to the total cost of the class.
Members & Non-Members
If you are registered for this event and do not attend, you will be charged a no-show fee equal to the total cost of the class.
To Cancel Attendance
To cancel attendance for any training event, call 469-293-8820 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.
Online Course Registration Policy
Registration fees for online courses are non-refundable.
Class Cancellation Policy
On occasion, due to unforeseen circumstances or circumstances beyond our control, a class may have to be canceled. We will avoid these cancellations if at all possible.
One of the causes of a canceled class may be low enrollment. If a class does not meet the minimum enrollment (which can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified, and any funds paid will be refunded.
Notice of Photographic and Media Recording
Service Nation, Inc. may take photos and videos during this event. Please let us know if you do not consent.