Course Description

Course Description Page
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Wednesday, November 10, 2021
9:00 AM CST - 4:00 PM CST 

About the Instructors

Ben and Chris
Ben Stark and Chris Hunter are both successful HVAC and Plumbing business owners and Service Nation Alliance members. They are also members of the GoTime Success Group.


This is an online event 



Service Nation, Inc. 

*ONLINE* November 10, 2021 - Managing Super Techs in the Home Service Industry

Who this class is for:
While anyone who is interested may attend, the target audience for this class is:

Business Owners and Marketing Managers
What the class will cover:

This course will help answer the question - What makes a great manager? 

Managers are action takers. Managers support the frontline customer service representatves, consistently develop their team, and build effective processes and timelines. 

In this course attendees will review the Tools of the Manager

Managing Field Personnel

  • Organizational Charts 
  • Answer the Question - Do you need departmental managers? 
  • Managers vs. Supervisors
  • How to Measure Staff Using KPIs
  • Field Manager Job Descriptions 

Opportunity/Office Managers 

  • Managers Working Together to Achieve Common Goals 
  • Developing Successful Processes 
  • Customer Service Culture 

What you need to bring:

Attendees will need to access this online training course from a computer or tablet. 

User Cancellation Policy

Free Classes (Service Nation Alliance Members ONLY)
No fee if notified at least 10 business days prior to event.

$499 fee per registrant if notified less than 10 days prior to event, or if registrants don't attend.

Paid Classes
100% refund if notified at least 10 business days prior to event. 
No refunds if canceled less than 10 days prior to event, or if registrants do not attend.

To cancel attendance for any training event, call 877-262-3341 or send an email to with course title, start date, and registrant's names.

Service Nation Class Cancellation Policy:

On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.

One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, SNA reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.

In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.