When
Tuesday, March 21, 20239:00 AM CST - 4:00 PM CST
Where
This is an online eventAbout the Instructor(s)
Power Selling Pros exist to serve the service-minded contractor. To win more moments is to do what's right over what's easy and what benefits all over what benefits only yourself.
Visit the Power Selling Pros Roundtable Rewards Page
Trainer: Amanda Powell
%20-%20WOW%20More%20Customers%20-%20For%20CSRs.jpg "Amanda Powell Headshot (Power Selling Pros)")
Visit the Power Selling Pros Roundtable Rewards Page
Trainer: Amanda Powell
Amanda is a Trainer at Power Selling Pros, which puts her in charge of CSR and dispatcher trainings to companies across North America and as far away as Australia. Amanda graduated from Arizona State University with a Bachelor's Degree in Education and pursued her dream as a teacher for several years before joining Power Selling Pros. She uses her skill set that she developed as a professional educator to help CSRs and dispatchers reach their full performance potential. She enjoys finding ways to engage, collaborate, and problem solve so trainees feel excited to utilize their new communication tools and intentionally target an enhanced client acquisition strategy with their personality still intact.
For questions about this event, contact:
Service Nation, Inc.
sntraining@servicenation.com
or call 469-293-8820
It's no longer enough to "do the job" the customer hired you for. You have to WOW them.
You have to build a relationship of understanding, empathy and generosity. If you don't, they'll give their loyalty to someone else.You have to serve at the highest level possible.
You have to build a relationship of understanding, empathy and generosity. If you don't, they'll give their loyalty to someone else.You have to serve at the highest level possible.
In this dynamic course led by Power Selling Pros, you will learn a proven call handling process that will empower you to WOW more customers, overcome price objections and work with difficult customers. These techniques work for both inbound and outbound calls!
Key Takeaways:
- How to Book Every Call
- How to WOW Every Customer
- How to Overcome Pricing Objections
- How to Deal with Difficult Customers
Who should attend this course?
While anyone who is interested may attend this course, the target audience is:
- Office Manaager
- Customer Service Representatives
What you need to bring:
- Attendees must access this online workshop from a computer.
- In addition, please bring a great attitude!
- If necessary, the trainer will provide tools and templates to the attendees via email (sent to the email address registered) the business day prior to the start of the workshop.
Cancellation Policies:
Online Course Registraiton Policy
Registration fees for online courses are non-refundable.
Class Cancellation Policy
On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.
One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.
Registration fees for online courses are non-refundable.
Class Cancellation Policy
On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.
One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.