Life Cycle of a Service Call (march 23) Reg Banner


Tuesday, March 7th, 2023 
9:00 AM CST - 4:00 PM CST 
Wednesday, March 8th, 2023
9:00 AM CST - 4:00 PM CST 


This is an online event 


About the Instructor(s)

Gray Wolf Logo

Gray Wolf Strategies was created with one singular goal in mind, to maximize the ROI of our clients by assisting them in three main verticals. We believe that high-level business strategy, talent acquisition and customer acquisition are the cornerstones of every great business.

The founders are committed to training its Wolf Pack members in all the areas required for their business to thrive. We believe with a strong strategy, careful planning, a sense of urgency, and an unwillingness to give up; you can lead your pack more effectively. Together with Grey Wolf Strategies, your largest goals become attainable.

Shawn Henson Headshot

Trainer: Shawn Henson

Shawn Henson, Mr. 10-4 himself and co-founder of Your Home Services (later rebranded as Integrity Home Solutions), brings more than 20 years of experience in trades-related services. His expertise in sales, marketing, customer service, management, and operations is what allowed him to grow his home service company from $0 to $10 million in just four years. Shawn is the rarest of company owners in the trades industry as he does not come from a technical background. In fact, it was his business acumen that gave him the edge over his competition. In 2021, at the conclusion of his fourth year in business, Shawn successfully sold to a private equity firm. At the time of his exit, Integrity Home Solutions had 33 trucks (Plumbing and HVAC) on the road and approximately 50 employees.

As Co-Founder of Gray Wolf Strategies, Shawn has now decided to dedicate his time and efforts to helping home service businesses grow. He's steadfast in showing owners how to get out of a truck and stop turning the wrench.


For questions about this event, contact:

Service Nation, Inc.
or call 469-293-8820

A fantastic training opportunity for your plumbers! 

This 2 day course will educate your plumbers on how to maximize every opportunity throughout the journey of a service call!

Key Takeaways:
  • The cost to aquire a new customer
  • The proper steps of a service sall
  • Setting the agenda with your customer 
  • How to gain permission and complete a whole house plumbing evaluation every time
  • How to overcome objections
  • Setting and completing proper follow-ups
Who should attend this course?
While anyone who is interested may attend this course, the target audience is:
  • Sales Manager
  • Service Manager
  • Technical Field Staff
What you need to bring:
  • Attendees must access this online workshop from a computer.
  • If necessary, the trainer will provide tools and templates to the attendees via email (sent to the email address registered) the business day prior to the start of the workshop. 

Cancellation Policies: 


Notice of Photographic and Media Recording: 

Service Nation, Inc. may take photos and videos during this event. Please let us know if you do not consent.