Chris Michel has successfully managed in a range of companies, from the small 5 person operations to hundreds of employees with multimillion-dollar organizations. His work has ranged from developing sales processes to fostering leadership, reducing inventory levels, enhancing customer service representatives, service technicians, and installation personnel, and evolving corporate cultures to align with company goals. He has also mentored and coached some of the top salespeople, sales teams, and business owners within the trades, making a significant impact on their personal and professional lives. Chris currently serves as the Training Manager at Service Nation.

Jeremy Lowe

With over 40 years in the HVAC industry, Jeremy Lowe has helped thousands of business owners and managers build profitable service departments. Starting as a technician, he worked his way up to managing a $14 million contracting firm, giving him firsthand insight into business growth and operational success.

For 25 years, Jeremy has trained contractors nationwide, led workshops at trade events, and published industry articles. He now presents Excellence in Action: A Quality Improvement Leadership Program, continuing the legacy of Callahan & Roach's renowned Quality College. As the current Content and Training Manager at Service Nation, he develops training materials for employees and customers while overseeing the Callahan Roach flat rate pricing database.

An associate trainer at Service Nation, Jeremy combines real-world experience with decades of teaching to help contractors master pricing, service agreements, and business growth. He also hosts the Tips for the Trades podcast and creates video training content.

Outside of work, Jeremy enjoys traveling, photography, fishing, and advocating for mental health awareness