Rodney Koop

The Forgotten Team Member

1:00PM | Oct 27

Learn how to add your customer to the line when you’re building and establishing your team. The customer tends to be part of the forgotten few in regards to team building in business. Begin to understand how to recruit and engage your customer as a part of your starting line.

Keeping long-term, loyal customers while turning a profit requires putting them on your team and keeping them in the play.

Your customer cares about the position they play on your team; build them into your playbook and recognize their continual

buying patterns, their need for your community, and their consumer experience. This understanding is imperative to building a team that has the potential to become a legacy.

In ‘The Forgotten Team Member’ we will drive down the playing field by unveiling the:

You will discover how to do the following:

1. Fastest Way to lose a customer – Keep them off the team
2. Easiest way to keep a customer – Build your team around them
3. Life time value of a customer – Way more than we ever thought

About Rodney Koop

Rodney Koop founded The New Flat Rate in January 2011 and currently serves as CEO, where he is responsible for product advancement strategy and industry outreach. Over the last three decades, Mr. Koop has founded and sold HVAC, Electrical and Plumbing service companies. He is a master electrician holding 10 or more unrestricted electrical licenses. Rodney has helped to write and qualify exam questions for state boards in several states. He has written the electrical code in 13 states, written dozens of articles, and is a seasoned motivational speaker who challenges all audiences to utilize their brains in creative ways for growing their companies.

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