Full Schedule
Badge Pickup & On-site Registration Hours
Location: Down escalators, turn left, opposite Trinidad Pavilion
Monday: 3 PM–5 PM
Tuesday: 8 AM–5 PM
Wednesday: 8 AM–5 PM
Thursday: 8 AM–12 PM
October 25th
Alliance Day
8:00 AM: Breakfast: Exclusively for Alliance Members | Trinidad 2
9:00 AM: Keynote | J.B. Bernstein: Sometimes to Win You Have to Change the Game | Trinidad 3
10:00AM: Exit Strategy Panel | Trinidad 3
11:00AM Karen Williams: Understanding the Minds of Technicians | Trinidad 3
12:00PM Lunch: Exclusively for Alliance Members | Trinidad 2
1:00PM: Recruiting Panel Hosted by Steve Miles | Trinidad 3
1:50PM: Mike Fredricks: How to Use Financing to Close Sales | Trinidad 3
2:40PM: Dan Goodman: Capitalizing on the Connected Home | Trinidad 3
3:30PM: Melanie Gentry: Woah! That Profit's Mine! | Trinidad 3
4:20PM: Bob Viering: Programs Update | Trinidad 3
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Leadership Lane | Ron Smith and Matt Michel: Legends of the Industry |
Trinidad 5 - Sales Lane | Todd Liles: Killing the Professional: How to Create a Sustainable Team Member | Trinidad 4
- Business Development Lane | Tab Hunter: Get Out of the Way and GROW! | Partagas 2
- Marketing Lane | Mike Montano: 5 Key Strategies to Being Remarkable on Yelp | Trinidad 6
October 26th
Service World Expo
9:00AM: Keynote | Derek Daly: Complete Champion Culture: Driving to the Limits of Possibility | Trinidad 3
10:00 AM: Track 1
11:00AM: Kenny Chapman: The Elusive Next Level of Your Business is Closer Than You Think | Trinidad 3
12:00PM – 4:00PM Service World Expo Product Showcase | Trinidad 1 & 2
4:00PM: Adams Hudson: Maximum Velocity Marketing | Trinidad 3
7:00PM: Kickoff Rally | Tropicana Havana Room
- Leadership Lane | Rodney Koop: the Forgotten Team Member |Trinidad 5
- Sales Lane | Joe Cunningham: Created from Scratch | Trinidad 4
- Business Development Lane | Ken Goodrich: The Keys to the Kingdom | Partagas 2
- Marketing Lane | Dave Squires and Mike Layton: Making More Money by Having the Brains to Know Where Your Market Really is...and the Guts to Say No Where it Isn't | Trinidad 6
- Leadership Lane | Vicki La Plant: Leadership Panel | Trinidad 5
- Sales Lane | Charlie Greer: Water Purification: Why and How to Sell It| Trinidad 4
- Business Development Lane | Gary Hsieh: Keeping the Opportunity in Connected Products Simple | Partagas 2
- Marketing Lane | Dan Antonelli: Marketing Your HVAC Business: From Branding to Web (and Everything in Between) | Trinidad 6
October 27th
Service World Expo
8:00 AM – 12:00 PM: Service World Expo Product Showcase | Trinidad 1 & 2
10:00 AM: Student Workshop |
Trinidad 3
1:00 PM: Track 2
2:00 PM: Track 3
- Leadership Lane | Steve Wood: Fast and Furious Leaders: 8 Things They Do to Win | Trinidad 5
- Sales Lane | Drew Cameron: Recruiting for Riches | Trinidad 4
- Business Development Lane | Al Levi: The 7-Power Contractor | Partagas 2
- Marketing Lane | Brigham Dickinson: Belief Driven Action: How to Grow Your Service Business by Creating WOW Experiences | Trinidad 6
October 27th
Service World Expo
3:00 PM: Track 4
4:00 PM: Jeff Havens: Unleash Your Inner Tyrant! | Trinidad 3
6:00 PM: Member Party at Siegfried and Roy's Secret Garden and Dolphin Habitat | Buses Board near Tropicana Havana Room at 6:00PM
October 28th
Service Roundtable Day
9:00 AM: Fredi Lajvardi: Improbable to Unstoppable | Trinidad 3
10:00 AM: Tom Piscitelli: Partnering for Profit | Trinidad 3
11:00 AM: Stephanie L. Barney: Finders Keepers: Recruiting and Retaining the Best Technicians | Trinidad 3
Schedule Subject to Change.
