Stephanie L. Barney

Finders Keepers: Recruiting and Retaining the Best Technicians

11:00AM | Oct 28

This seminar focuses on helping business owners acquire top notch employees who are compatible with the service industry model.  Locating experienced technicians who can utilize pricing systems like Flat Rate, as well as adhere to policies designed for generating credibility with clients is often a difficult task.  Stephanie uncovers the secrets to reading applications, checking references, and asking well worded questions during an interview to identify strengths and weaknesses. Her decade of experience in the service industry provides great insight on why each aspect of the hiring process is crucial to becoming a healthy and profitable company.

About Stephanie L. Barney

 Stephanie Barney is an electrical contractor, keynote speaker, and professional entertainer residing in the Springfield, Missouri area.   During the height of an economic recession, she purchased an electrical service and repair company. She developed policies and procedures manuals, marketing strategies, and customer service training programs that took her company from survival to success.
Stephanie was a recipient of the Business Network International All Star Award in 2014, and again in 2016. She has been a featured speaker at BNI conferences and is currently serving her ninth year in a southern Missouri BNI chapter.  She was featured as a female entrepreneur twice in the “Both Sides of the Bridge” publication, and hosted a popular electrical show on Talk radio’s “At Your Service” program from 2012-2016.

Stephanie now travels nationwide delivering high energy presentations that reveal the link between customers and emotions. She coaches small business owners on generating 'the emotional spark' through advertising, management, and customer service to maximize their profits. Her humor and creativity in speaking captivate while she offers effective, logical, and easy to implement solutions to the various challenges that small businesses face.

 

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